FAQs - Returns and Exchanges
When you choose BELMONT products, you become an important part of our value chain. Because we want your time with us to be efficient and rewarding, here are answers to some Frequently Asked Questions about our site, products and policies. If you have a question that isn’t addressed here, please contact us directly at firstname.lastname@example.org
How do I place an order?
Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.
How do I enter a discount code?
Look for the discount code space in your shopping cart. The discount will immediately be reflected in your payment total.
Please note that we accept only one discount per order.
How do I know if my order went through successfully?
Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order. You may also set up an account on our site that will allow you to view your order status. If anything is unclear, please contact us.
Is it possible to change or cancel my order?
Please contact our Customer Service as soon as possible. If your order hasn’t reached the fulfillment stage, it’s possible we may still be able to change or cancel it.
What payment methods can I use?
Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc., or PayPal are accepted.
Why didn’t my payment go through?
Check to see if your billing address is different from your order’s shipping address. Our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order the business day after it is submitted. Expect to receive your order in 7 business days from that date, keeping in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected timeframes are estimates and can vary due to factors outside of Belmont Reclaim, and the courier’s, control. Promotional campaigns may also impact order turnaround.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse. Contact us at email@example.com if you do not receive your order, and we will look into the situation.
From where are orders shipped?
Orders are shipped from Madrid warehouse.
Will I have to pay international taxes and duties?
Customers that will place an order from our European store and with an European delivery address, will not be subject to import duties as we will ship the products from our warehouse in Europe.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country if this one is doesn't belong to the European economic community. The general amount for the duties and taxes fee is about 21% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Belmont Reclaim cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
RETURNS AND EXCHANGES
Do you accept returns?
As an important part of our value chain, we offer a 30-day return policy. You will receive a full refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please see the “How do I return an Item” section or contact Customer Service at firstname.lastname@example.org.
Please note shipping fees will be applied to the exchange, according to the destination.
Do you offer exchanges?
Yes, within 30 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.
Please note shipping fees will be applied to the exchange, according to the destination.
I received the wrong product. What do I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 30 days so we can work with you to correct the issue.
How do I know Belmont Reclaim has received my return?
We will send you an email confirming receipt of your return. Your refund will reach you approximately 7 days after that email.
If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.
How long does processing returns take?
Once we receive your email requesting the return, we will email you instructions about how to pack and ship your item. Once we have received the package, we will process your refund within 7 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your credit card or PayPal account up to 3 days after that point.
How do I return or exchange an item?
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service and write to our Customer Service the tracking number to email@example.com.
Please follow the below process for returning your parcel to us:
- Re-pack the item in its original packaging with labels and tags still attached.
- Cover your address label with the Belmont Reclaim address for returns (point 4.)
- Return the package by using the Post Office counters or scheduling a Pick Up with the Courier.
- Obtain proof of postage from the Post Office/Courier. Please do not post the package through the post box without obtaining a certificate of posting and tracking number.
- Keep your certificate of postage safe as you will need this as your proof of return
- Keep your certificate of postage safe as you will need this as your proof of return Please return your item to the following address and add your order number. Use the template below:
C/Tapiceros nº 5 modulo J, 28830 San Fernando Henares, SPAIN
Once we receive the product to our warehouse, we assess its condition (in original packaging with all components and accessories included) and then we will proceed with the refund or change of the product.
WARRANTY AND REPAIR
Does Belmont Reclaim offer a warranty?
Our warranty is for two years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty. This warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself (movement, glass, case) under normal condition of use. Parts other than the above are not covered by this warranty.
To have a replacement item covered under this warranty, use our contact form on belmontreclaim.com. Specify your name, address and a scan of the valid purchase proof or order number references if purchased through our website, and a detailed description of the problem at hand.
Note that repair/replacements will not be processed under the warranty in the following cases:
- Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
- Failure or damage caused by unjustifiable repair or customization
- Aesthetical changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
- If no purchase proof is available
- Battery replacement
Note that in case that dial, hands, band or other parts may be replaced with substitutes if the originals are not available.
This warranty warrants that you may receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
What materials do you use on your watches?
Belmont reclaim uses a high-quality 316 Low Carbon Grade stainless steel with a brushed or sandblast finishing on the case, wristband and bezel.
What type of movement do your watches use?
The Quartz Collection uses a Japanese Quartz Movement.
The Automatic collection comes with a Japanese Automatic Movement.
Are BELMONT WATCHES water-resistant?
Our Quartz Collection watches are 140M water-resistant.
Our Automatic watches are 140M water-resistant.
Where I can get my order?
You can receive it at the address you choose: address, work, etc. Never in the post office box.
How long will it take to get my order?
Delivery times depend on the type of shipment selected. Standard shipments of 4-5 working days in Europe, and 15 working days to the rest of the world.
What is the deadline to make a return?
The deadline to make a return is 30 days after receiving the product.
The customer will be responsible for the cost of sending the return.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made the purchase or by transfer.
When will I receive my refund?
After approving the return (the items must be in perfect condition and have the internal tags), you will receive a confirmation message stating that the amount will be credited to the account in a matter of days. Remember that the payment to the credit card always depends on the bank.
What are the causes of return?
In case that the product is not in good condition, or it is the incorrect product, this will entitle the return of the product.
How should I do if my return is incorrect?
By contacting our sales department at firstname.lastname@example.org, we will solve the problem as soon as possible. belmontreclaim.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.
Where should I send?
C/ Tapiceros 5, Modulo J (Logipoint)
28830 San Fernando de Henares
Ref: BELMONT RECLAIM