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Refund policy

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to desist, from the day that the client receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be made through notification, by sending an email to

As established in article 103 of Law 3/2014, of March 27, which modifies the text consolidated the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the consumer's specifications or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, they are exempt from withdrawal.


BELMONT RECLAIM SL will not be responsible for collecting the product . The customer will be responsible for the return costs of the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging Therefore, please ensure that, in order to avoid transport problems, ensure that The package is properly protected and sealed. Once received, we will check your status. In the moment we check that both the article (s) and the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, We will proceed to return the money paid.

Payment refund

In case of unjustified delay by BELMONT RECLAIM SL, regarding the return of the sums paid, the client may claim the sums paid.

Return of the defective product.

In the event that the product is not in good condition, incorrect product or allergy, this will be entitled to the return of the product, informing BELMONT RECLAIM SL of the reason for return through any of the means provided in the present contracting conditions, and at no cost to the client. This return for reason defect or poor condition of the product will not be considered a right of withdrawal.

The BELMONT RECLAIM SL is committed to assume the outbound cost of the return and to return the product for a new one according to conditions accepted at the time of sale.

If the client wishes to submit a claim, the establishment of BELMONT RECLAIM SL is located in Calle Borrull,26 bajo 46008 Valencia, Spain or through email